FAQ

Quick answers to common snags

Tap any question to open it. Don't see yours? That's exactly what Thursday's call is for.

Logging In & The App

I can't log in. What do I do?

Use "Forgot Password" on the login page. If you still can't get in, contact the Tech Team and we'll reset it for you.

Which app do I download on my phone?

Download the LeadConnector app from the App Store or Google Play, then log in with the same email and password you use on your computer.

I'm not getting notifications.

Open the LeadConnector app, go to Settings, and make sure notifications are turned on. Also check that your phone allows notifications for the app.

Where do puppy applications show up?

In Conversations, and on that family's contact record under Contacts.

Why didn't my text message send?

Texting must be fully approved on your business phone number. If a text fails, contact the Tech Team and we'll check your number's status.

Can families text my business number?

Yes. Their texts land in your Conversations inbox, just like email.

Will families see my personal cell number?

No. Messages go out from your business number in the system.

My website change isn't showing.

Make sure you clicked Publish, then refresh the page. If it still doesn't show, contact the Tech Team.

How do I add a new litter to my website?

See the training lesson "Announcing a New Litter on Your Website." Concierge clients can send their litter info to our team.

My form isn't sending.

Send yourself a test, then check your spam folder. If it still doesn't arrive, contact the Tech Team.

How do families book a call with me?

They use the booking link on your website, or one you send them. The appointment shows up in your Calendars.

How do I send a contract?

See the training lesson "Sending a Puppy Contract for E-Signature."

How do I add someone else to my account?

Contact the Tech Team with their name and email, and we'll set up their login.

How do I change or cancel my plan?

See the "Your Account and Plan" lessons in Training.

When is the Thursday Training Call?

Every Thursday at 10:00 AM Pacific. Join on the Get Live Help page.

Tip: if these steps don't fix it in five minutes, stop and bring it to the team. Your time is worth more than that.

Don't spend an hour guessing. Real people are ready to help — pick whichever feels easiest.